Refund Policy
Last updated: October 8, 2026
We want you to be completely satisfied with remyhomeai. If you're not happy with your purchase, we're here to help.
1. Unused Credit Packs
You can get a full refund on a credit pack within 7 days of purchase if you have not used any of its credits. Send us a refund request as described below.
2. Eligibility for Refunds
Eligible for Refund
- Unused credit packs, within 7 days of purchase
- Technical issues that prevent you from using the Service
- Billing errors or duplicate charges
Not Eligible for Refund
- Credits that you have used
- Requests made more than 7 days after purchase
- Violation of our Terms of Service
3. Failed Generations
If a generation fails, we return its credit to your account automatically. You do not need to contact us.
4. How to Request a Refund
To request a refund, please follow these steps:
Email us at [email protected] with the subject line "Refund Request"
Include your account email, purchase date, and reason for the refund request
We'll review your request and respond within 2 business days
Approved refunds are processed within 5-10 business days to your original payment method
5. Refund Processing
Once your refund is approved:
- Refunds are issued to the original payment method
- Credit card refunds typically appear within 5-10 business days
- Bank processing times may vary by financial institution
- You will receive an email confirmation when the refund is processed
6. Credits and One-Time Purchases
Credit packs are one-time purchases. There is no subscription and no automatic renewal. Credits never expire.
- Unused credit packs are eligible for refund within 7 days of purchase
- Used credits are not eligible for refund
- Refunds are issued for the amount actually paid
7. Chargebacks
We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks can result in:
- Immediate account suspension
- Loss of access to saved designs and history
- Potential restrictions on future purchases
We're committed to resolving issues fairly and promptly through our support channels.
8. Exceptions
We reserve the right to make exceptions to this policy on a case-by-case basis. Exceptional circumstances may include:
- Extended service outages affecting your usage
- Significant changes to Service features
- Other circumstances we deem appropriate
9. Contact Us
If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:
Email: [email protected]
Response Time: Within 2 business days