Refund Policy

1. Satisfaction Guarantee

We offer a 7-day money-back guarantee for all new subscriptions. If you're not satisfied with our Service within the first 7 days of your subscription, you can request a full refund, no questions asked.

2. Eligibility for Refunds

Eligible for Refund

• First-time subscribers within 7 days of initial purchase
• Technical issues that prevent you from using the Service
• Billing errors or duplicate charges
• Service significantly not as described

Not Eligible for Refund

• Requests made after the 7-day guarantee period
• Accounts that have extensively used the Service (more than 20 designs generated)
• Previous refund recipients requesting another refund
• Violation of our Terms of Service
• Change of mind after significant usage

3. Subscription Cancellation

You can cancel your subscription at any time through your account settings. When you cancel:

• Your subscription will remain active until the end of your current billing period
• You will not be charged for subsequent billing periods
• You will retain access to all features until your subscription expires
• Your saved designs and history will be preserved for 30 days after expiration

Note: Cancellation does not automatically trigger a refund. Please submit a refund request if you believe you're eligible.

4. How to Request a Refund

To request a refund, please follow these steps:

5. Refund Processing

Once your refund is approved:

• Refunds are issued to the original payment method
• Credit card refunds typically appear within 5-10 business days
• Bank processing times may vary by financial institution
• You will receive an email confirmation when the refund is processed

6. Credit Packs and One-Time Purchases

For one-time credit pack purchases:

• Unused credits are eligible for refund within 7 days of purchase
• Partially used credit packs may be eligible for prorated refunds at our discretion
• Credits that have been fully used are not eligible for refund

7. Promotional and Discounted Purchases

For purchases made with promotional codes or discounts:

• Refunds will be issued for the amount actually paid
• Promotional credits or bonuses will be removed upon refund
• Free trial conversions follow standard refund eligibility

8. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks can result in:

• Immediate account suspension
• Loss of access to saved designs and history
• Potential restrictions on future purchases

We're committed to resolving issues fairly and promptly through our support channels.

9. Exceptions

We reserve the right to make exceptions to this policy on a case-by-case basis. Exceptional circumstances may include:

• Extended service outages affecting your usage
• Significant changes to Service features or pricing
• Other circumstances we deem appropriate

10. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us: